FREQUENTLY ASKED QUESTIONS

Yes — we accept most major insurance plans including Aetna, Cigna, UnitedHealthcare, Blue Cross Blue Shield, and Medicare. Before your first session, our team will verify your coverage and provide a clear overview of any out-of-pocket costs. If your insurance isn’t listed, please contact us for confirmation — we also offer flexible self-pay options.

We are licensed to serve patients in California, Florida, New York, and Colorado and many other states. Our telehealth psychiatric care allows you to access compassionate, professional help from the comfort of your home — anywhere within these states.

Absolutely. We provide secure, HIPAA-compliant telehealth sessions for all ages, allowing you to meet with your provider virtually. Telehealth makes mental health care more accessible and convenient — especially for patients with busy schedules or limited mobility.

We treat children (9+), teens, adults, and seniors (up to 99 years old). Our goal is to provide personalized, compassionate care for every stage of life — whether you’re facing anxiety, depression, mood changes, or long-term psychiatric conditions.

We commonly treat depression, anxiety, bipolar disorder, PTSD, schizophrenia, Alzheimer’s, dementia-related disorders, and behavioral/mood challenges. Each treatment plan is customized to the individual, combining therapy and medication management when appropriate.

Your first appointment includes a comprehensive psychiatric evaluation. We’ll discuss your mental health history, symptoms, and goals to create a personalized treatment plan. This session is designed to help you feel heard and supported — not rushed.

Yes. As a Board-Certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC), Astrude Charles is qualified to prescribe and manage psychiatric medications safely and responsibly. Medication is only recommended when clinically appropriate and is always paired with education and follow-up.

That’s completely okay. During your initial consultation, we’ll help you determine which approach best fits your needs — therapy, medication, or a combination of both. Our goal is to empower you with understanding and clarity so you can make confident choices.

Yes. We offer couples therapy and family therapy to help improve communication, rebuild trust, and strengthen relationships. These sessions are designed to help families work through emotional challenges together in a structured, supportive environment.

We know how important it is to receive care quickly. Most patients can schedule their first appointment within a few days — via telehealth. Simply fill out our contact form or call +1 (561) 452-4796, and our scheduling team will assist you promptly.